Refund policy

ALL SALES ARE FINAL

Due to the personal-care nature of our products and our commitment to customer health and safety, all sales are final. We do not accept returns or exchanges, including for products that are unopened or unused.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, leaking, or different from what you ordered, please contact us at support@theblackbeard.store within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging. After reviewing your request, we may provide a replacement or refund, as appropriate. Please do not discard the product or packaging until your request has been resolved.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. Cancellation requests are not guaranteed. Once an order has been processed or shipped, it cannot be canceled.

SHIPPING ISSUES

The Black Beard is not responsible for delays caused by the shipping carrier or for packages delivered to an incorrect address provided by the customer. If your package is lost in transit or marked as delivered but cannot be located, please contact us at support@theblackbeard.store so we can help review the shipment.

This policy does not limit any rights available to you under applicable law.