Shipping policy
SHIPPING DESTINATIONS
The Black Beard currently ships to all 50 United States. We do not offer international shipping at this time.
PROCESSING TIME
Orders are typically processed within 1 to 3 business days. Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from shipping transit time.
SHIPPING RATES AND DELIVERY
Available shipping methods, rates, and promotional shipping offers are calculated and displayed at checkout. Shipping rates and promotional offers are subject to change.
Once an order has shipped, estimated delivery is 3 to 7 business days. Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
ORDER TRACKING
When tracking information is available, customers will receive a shipping confirmation with a link to track their order. Please allow up to 24 hours for the carrier’s tracking system to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact support@theblackbeard.store as soon as possible. Address changes are not guaranteed once an order has entered processing or shipped.
The Black Beard is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order is returned and must be reshipped.
LOST, DELAYED, OR MISSING PACKAGES
If your package appears delayed, please review the tracking information and contact the shipping carrier first. If the issue remains unresolved, contact support@theblackbeard.store with your order number so we can assist with reviewing the shipment.
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier before contacting us. Please report unresolved delivery issues within 7 days of the delivery scan.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, leaking, defective, or different from what you ordered, contact support@theblackbeard.store within 7 days of delivery. Include your order number and clear photographs of the product and packaging. Please refer to our Return and Refund Policy for additional details.